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Private Ltd
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Other -- Others

Service Executive / Sr. Service Executive / Service Specialist

0-4 Years

Matrimony Hiring For customer support /telesales-fresher/ experience

Job Title: Service Executive / Sr. Service Executive / Service Specialist 

Experience:0-4 years

Location: chennai

 Salary: ? 1,00,000 - 2,00,000 P.A.

Role Overview: 

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

Key Responsibilities

Attend Inbound Call and understand the needs of the customer and tag the CQR (Complaint, Query, Request) appropriately

In case of a complaint, communicate the end resolution to the customer and carry out other necessary activities in coordination with others departments

Provide an online resolutions in case of a query/request

Communicate the TAT to customer based on the CQR and ensure timely fulfillment of the requirement

Also utilize the opportunity to pitch sale, by generating further needs and promoting offers

Ensure quality of calls is met

Skill and Competencies required:

Functional: Business Knowledge Process Knowledge, Product Knowledge, Customer Orientation, Language skills English / Regional language, Telemarketing / Selling Skills, Basic computer skills MS Excel, Word


Values Integrity / Honesty / Respect,Communication Oral & Written skills / Listening, Executive Presence ,Business / Telephone Etiquette, Influencing SkillsEmpathy, Self-driven / Initiative, Ability to manage stress, Willingness to learn

Education and Experience:

Graduate in any stream / Awaiting final year result / Graduate with arrears can also applyMinimum of 0 Months 4 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

Language: Hindi,Malayalam,Kannada,Telugu

Role: Telecalling /Telemarketing Executive

Industry Type: Internet, Ecommerce

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type: Full Time, Permanent

Role Category: Voice

Education: Any Graduate in any Specialization 

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment: TypeFull Time, Permanent

Key Skills

Inbound ProcessCROMalayalamNon Voice ProcessInbound CallsCallingVoice ProcessTeluguCustomer RelationshipCustomer SupportKannadaTelecallingCustomer CareDomestic BPOHindiCall CenterCRM


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