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Employee Type:
Company Type:
Private Ltd
Refe. Nr:
Other -- Others

Support Manager

3-4 Years

Basecamp Data Solutions

Job Description:

Support Manager works with other ZOHO Team Members to determine and implement specific technical needs and priorities of the team. The Support Manager is responsible for the ticket resolution of clients and to maintain a dynamic knowledge base of technical solutions to ensure that the team’s infrastructure is as efficient and productive in terms of ticket resolution as possible.

 ZOHO Team includes ZOHO desk support, ERP development, and maintenance. Often delegating duties, support managers are ultimately responsible for the performance of the systems and employees and providing adequate assistance to clients when needed. Some common functions of a Support Manager include:

Qualification: Bachelors

Location: Islamabad

Experience: 3 + years of experience

Timings: 6:00 pm to 3:00 am

Coordinating ZOHO projects

Implementing new changes in the ERP.

Training subordinates and team members on Support

Providing guidance for problems and questions of Clients

Participating in business meetings

Provide product support to Clients.

Enable support analysts to diagnose and resolve customer problems and educate users on problem resolutions in a prompt, courteous, and professional manner

Ensure client requirements are met with consistently high quality of service.

Engage appropriate internal resources to resolve technical issues and update the client on progress toward resolution

Ensure that each support issue and resolution is adequately documented

Periodically review ZOHO support log(s); track performance and identify trends, anomalies, and opportunities for improvement

Determine which issues require support and redirect those that do not, to the appropriate resolution team.











More Info:

Company Name:
Basecamp Data Solutions

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